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Qualified expertise when you need it
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Introduction:
ISC began specialising in SharePoint in 2003 and
since then has gained a wealth of experience
providing SharePoint services and solutions that
deliver real benefit and value.
In 2008, ISC identified
the need to offer clients a cost effective and
flexible SharePoint support solution. The
result is a service called “engagePro”, a remote
SharePoint support solution where clients can
draw down on time from our SharePoint Team for
support and expertise.
The engagePro
model:
Setting up
engagePro:
As soon as you have
decided which plan suits you, we will send one
of our SharePoint consultants to your site to
discuss your system and understand your specific
requirements. Recommendations can also be made
on how your SharePoint system could be improved.
We will give you access to your engagePro portal
so you can view the state of your contract and
do health checks of your system as part of your
plan.
Remote Access Technology:
To
access our clients systems remotely ISC use
Citrix GoToAssist as it provides comprehensive
and secure access easily. The GoToAssist
architecture is designed for maximum security
and performance. No client pre-installation is
needed, so support professionals can provide
on-demand support to anyone with an
Internet-connected computer. GoToAssist
uses HTTP outbound connections to transparently
enable screen-sharing sessions even with
firewalls in place. In most cases, we can
connect without re-configuring firewall
settings. Once prompted, ISC support personnel
can view a clients system to immediately
diagnose, troubleshoot and resolve issues.
Once the session is completed, the client simply
closes GoToAssist and access to the system is
ended.
To get your
engagePro plan set up today,
contact
us >>
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THE BENEFITS:
Save time
Many SharePoint problems and queries require
short answers and on average take only 10
minutes of an experts time. Instead of waiting
for a consultant to visit, issues are instantly
resolved remotely, allowing you to get on with
your work.
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On demand
ISC has a dedicated SharePoint team allocated to
engagePro for instant response. As engagePro has
grown in popularity so too has our team to
ensure our clients expectations are met in terms
of response, target resolutions and quality of
expertise.
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Mix of skills
Our SharePoint Team consists of Administrators,
Architects and Designers for assistance in all
aspects of a SharePoint system from
administration issues to assistance on forms and
workflows. This mix of skills boosts engagePro’s
effectiveness in that SharePoint queries can
frequently require different sets of skills.
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Continuity
All members of our SharePoint team are full time
employees of ISC therefore continuity of service
is delivered and members have a good
understanding of client’s requirements.
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Development expertise
ISC also has a development team in house with
skills that include ASP, .NET and VB. engagePro
clients can access these skills as part of their
plan and draw down on time for development
expertise.
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